You may give us personal information about yourself, such as your name, address, email address, credit card details and telephone numbers, when, for example, you create a business account, shop online, join our mailing list, or otherwise become an Arrow Uniforms client. This may include registering for a myArrow™ login, which is available only to account holders. If you do not provide this information, we may not be able to supply goods or services to you.

When you visit our website, we may collect additional personal information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

We use remarketing through Google Analytics to advertise online by delivering Arrow Uniforms ad content to you that is specifically targeted to your interests, based on your visits to our website. Third-party vendors, including Google, show Arrow Uniforms ads on sites across the internet. Please see the Cookies section below for further information.

You can opt out of Google’s use of cookies by visiting Google’s Ads Settings, or by installing the Google Analytics Opt-out Browser Add-on.

We may use your personal information to:

• process your transactions and administer your account
• conduct credit and other checks
• assist with risk management, staff training, and billing
• develop our website and digital channels
• promote and market our products and services (or those of carefully selected third parties)

We will not send marketing communications by email or text without your express, inferred or deemed consent. These communications will always include an unsubscribe option.

We do not sell, trade or rent your personal information.

However, we may use other companies and individuals to perform services on our behalf, such as:

• delivering packages
• sending mail and emails
• processing payments
• conducting credit checks

These providers may have access to your personal information only for the purpose of performing those services and are contractually required to keep it secure and confidential.

Some service providers may store data outside New Zealand (e.g., Shopify, Google, HubSpot). In such cases, we ensure appropriate safeguards are in place to protect your information.

We may also disclose your personal information where required by law.

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. This helps us recognise you when you return and understand what areas of our site are most relevant to you. You may configure your browser to refuse cookies, although this may limit site functionality.

Arrow Uniforms and third-party vendors, including Google, use first-party cookies (e.g., Google Analytics) and third-party cookies (e.g., DoubleClick) together to inform, optimise and serve ads based on past visits to our site.

To opt out, visit Google’s Ads Settings and select ‘Opt out’ from the left-hand menu.

Third party vendors, including Google, show advertisements for our products on various sites on the internet. Arrow Uniforms and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.

If you would like to opt out of Google’s use of cookies for this purpose, please visit the Ads Preferences Manager, select Opt Out from the left hand menu and follow the prompts.

We take the security of your personal information seriously. Our website uses secure servers and industry-standard encryption during the transfer and storage of data.

While we take all reasonable steps to safeguard your information, no method of transmission is 100% secure. In the unlikely event of a breach, we will respond promptly in accordance with our legal obligations.

Our website may contain links to third-party websites. These sites may use their own cookies and have different privacy practices. We are not responsible for the content, security, or privacy policies of external sites, and your interaction with them is at your own risk.

We recommend reviewing the privacy policies of all third-party websites you visit.

We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.

By subscribing to our email and/or text communications, or by otherwise providing your email address and/or mobile number, you consent to receiving marketing messages from us from time to time.

You can unsubscribe at any time by:

• Clicking the “Unsubscribe” link in any marketing email
• Following the opt-out instructions in any marketing text

We use email open and click tracking (including single-pixel images and redirected links) to better understand which communications are most relevant to you, so we can provide a more personalised experience.

If you are receiving unwanted communications or believe you are not the intended recipient, please contact us directly.

You may contact us to confirm whether we hold personal information about you, and request access to or correction of that information.

To request changes to your details held on our website, please contact us.

We may update this Privacy Policy from time to time. By using this site, you agree to the terms of the current Privacy Policy. It is your responsibility to check for any updates.