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Shipping & Delivery
Shipping timeframes can vary depending on the items in your order and any customisation required. Some items are dispatched directly from our warehouse, others may be made to order or supplied by one of our New Zealand or Australian partners. If embroidery, printing, or alterations are requested, these will extend the processing time.
If you’re unsure when to expect your order, please don’t hesitate to contact us. We’re happy to clarify expected timeframes.
Delivery Timeframes
Orders are typically delivered within 1–3 working days once dispatched. Some items may be made to order or supplied by NZ or Australian partners, and will take longer.
Shipping Costs
Standard shipping is $7.99 + GST. Oversized or heavy orders are charged at $14.99 + GST.
Courier & Tracking
We use New Zealand Couriers and Castle Parcels. You’ll receive tracking details via email once your order is dispatched.
Signature Required
A signature is required by default. You may request Authority to Leave directly with the courier using your tracking link.
Delivery Conditions
We do not deliver to PO Boxes. If a parcel is returned to sender, redelivery costs will apply.
Lost or Damaged Items
Once your parcel has been marked as delivered by the courier, Arrow is no longer liable for any loss or damage. While we’re not responsible at that point, we’ll do our best to help if something goes wrong — just note that in some cases, we may not be able to recover the goods.
Shipping Outside NZ
We currently ship within New Zealand only. For Australian orders, shop our AU site or contact us to arrange delivery.
Public Holidays & Delays
Delivery may be delayed during public holidays or unforeseen courier issues. We’ll do our best to keep you updated if this occurs.
Shipping & Delivery FAQs
Shipping timeframes vary depending on the items in your order and whether any customisation is required. Once dispatched, delivery typically takes 1–3 working days.
Yes — once your order has been dispatched, you’ll receive a tracking link by email.
If you haven’t received your tracking info yet, your order may still be processing — or the email may have been filtered.
If you’re unsure, feel free to get in touch and we’ll be happy to check on it for you.
Our preferred courier is New Zealand Couriers. Occasionally we use Castle Parcels depending on location or volume.
Standard shipping is $7.99 + GST. Oversized or heavy orders are charged at $14.99 + GST.
No — we require a physical delivery address.
Yes — ATL can be arranged directly with the courier via your tracking link. Our default service requires a signature.
Once your parcel has been marked as delivered, Arrow is no longer liable. However, if something’s gone wrong, we’ll do our best to help — just note that in some cases, we may not be able to recover the goods.
This site ships within New Zealand only. For Australian orders, please visit our AU site, or contact us to arrange delivery.
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