Frequently Asked Questions
Check out our FAQ's below, or speak to our team.
How do I order/ do I need to set up an Account?
Interested in setting up an account for invoicing?
Please download a copy of our Account Application, and return this to info@arrowuniforms.co.nz.
Prefer to pay via Card or ZIP Pay?
Orders can be placed via this website (ZIP Pay currently unavailable online), or with our Customer Service Team.
When will my order arrive?
Delivery timeframes vary between products, and are noted in the Shipping & Returns information. To follow up on an order, or enquire on specific timeframes - please contact our team.
For more information on Deliveries, please see our Freight Policy.
Where do you ship to?
We only ship to New Zealand addresses through our online store.
Australian Customers - please visit www.arrowuniforms.com.au or contact sales@arrowuniforms.com.au
Outside NZ/AU? Reach out to our team and we can discuss options.
How do I find my size?
Sizing Information varies between products, so please check the size chart for each item. Please note, unless otherwise stated, our size charts are garment measurements.
Not sure how to find your garment measurements? See our guide here.
Still unsure? Speak to our team about Appro Samples, or our Fitting Services.
Can I come in for a fitting?
Absolutely! We welcome visits to our Showroom and appointments are also available at our Christchurch Fitting Rooms.
We do ask that you reach out to our team in advance if possible, to ensure we have the items you're after in-stock and available for fitting.
Do you offer samples?
Yes! Arrow offers samples on most items through our Appro Service.
We can lend your desired garments out to you for up to 14 days - you can then return these free of charge, or purchase them. Note - Appro Samples must be returned unworn.
Looking to try garments in the field? Speak to us about Wearer Trials.
What is your Returns/Exchange Policy?
Eligible items can be returned or exchanged at no additional cost within 7 days of invoice.
Please read our Returns Policy to see if your items are eligible, and for instructions on making your return.